Using the Media Manager

Pre-setting your Audio Recordings is helpful for:

• Voicemail recordings

• Callback recordings

• smrtDialer campaigns

• Call Flow setup

• Custom Hold music (Pro feature)

You can find your Media Manager by heading to your Account Menu in the upper right corner of your Admin Dashboard. This is where you'll record, view, or rename audio recordings.

In the newly opened window, you will be able to record directly into the system using your headset/computer microphone. Click on the microphone icon to begin the recording. Once you've finished, you can replay it and if you like it, don't forget to save it.
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Audio Recordings from the Media Manager can be used by any user (with granted permissions) inside a Call Flow applet and for group voicemail.

Learn how to set up Individual User Voicemail ⇢

The system also gives you the option to listen, rename, or delete your recordings one by one by clicking the right buttons.

If you want to listen to a voicemail, just press ▶️ the blue Play button. If you want more options, press the 3 dots near the recording, and from the drop-down menu, choose between Rename, or Delete recordings from the Media Manager.

The Filters button allows you to search for a particular recording by its name. This becomes handy when you have a large list of recordings.

♟Smart moves

For better sound quality in your recording, we suggest:

• 🎤 Use high-quality equipment for your recordings

• 🎧 Ensure a quiet environment during the recording

💡 Necessary recordings and media files in your campaign ⇢

💡 Call Flow setup ⇢

💡 Holding Calls ⇢