Easily view your monthly charges for Phone Numbers and Inbound / Outbound Communication via your Admin Dashboard. Click on Products & Billing, and then ๐ Usage from the left-hand menu.
Accounts created before and after 08/13/2026 will display different usage and charges.
Usage explanation for new accounts (after 08/13/2026)
| Product | Count | Price/User |
| smrtPhone Seats | The number of seats you purchased | The amount for all seats purchased |
|
smrtPhone Usage Product |
Usage |
Overage |
| Minutes |
Standard - Minutes used /1000 Unlimited - Unlimited (Fair-Use Policy) |
Any call that exceeds your included amount will be charged. You can see the overcharge in this tab. |
| Text Messages |
Standard Texts segments sent/500 Unlimited - Unlimited (Fair-Use Policy) |
Any text message that is sent and exceeds your included amount of text segments will be charged, and you can see the overcharge in this tab. |
| Add-Ons | Included | Billing Type | Quantity | Unit Price |
| In-Depth Analytics | Displays the number of seats that get this add-on | Explains the fact that the add-on is billed monthly per seat. | The number of users that got this Add-on |
$10/seat/month Depending on how many seats you have on your account, this price will vary |
| Advanced Calling | Displays the number of seats that get this add-on | Explains the fact that the Add-on is billed monthly per seat. | The number of users that got this Add-on |
$15/seat/month Depending on how many seats you have on your account, this price will vary |
|
Video Call (Can also be used PAYG) |
Is unlimited with the Add-on | - | The number of users that get this Add-on |
$10/seat/month Depending on how many seats you have on your account, this price will vary |
|
AI Tools (Can also be used PAYG for raw contact & call script) |
Is unlimited with the Add-on | - | The number of users that get this Add-on |
$10/seat/month Depending on how many seats you have on your account, this price will vary |
|
Recording Storage (Can also be used PAYG) |
Is unlimited with the Add-on | - | The number of users that get this Add-on |
$15/seat/month Depending on how many seats you have on your account, this price will vary |
*PAYG = Pay as you go
Usage explanation for long-standing smrtPhone customers (before 08/13/2026)
Here you'll find granular details about your usage and monthly costs:
Product |
Quantity |
Charged Calls |
Average price |
Amount |
|
Phone numbers |
The number of phone numbers owned |
- |
Set by the average of your phone numbers' prices |
The charge for all phone numbers you currently own at their prices |
|
Inbound / Outbound Communication - Calls / Texts / Video Calls |
The amount of Incoming / Outgoing calls or texts you operated on your account |
The total amount of calls that have been charged |
Applied per minute from the moment of dialing, or per text |
The charge for all Incoming / Outgoing Communication by categories |
|
smrtDialer |
Total of calls made through the smrtDialer campaigns |
The total amount of calls that have been charged |
Applied per minute, from the moment of dialing |
The total charge for all calls made via campaigns |
|
Recording Storage |
This can be easily managed from the Recordings Tab below Payment Method |
- |
Each recorded minute is charged monthly at a flat rate of $0.0010 |
The charge for all your stored recordings |
|
Charged SMS Carrier Fees |
These fees are dictated by the carriers. |
- |
Each text has a cost, depending on the type: SMS/MMS |
|
|
Taxes |
- |
- |
- |
smrtPhone charges all applicable federal, state, and local taxes based on the caller and call recipient. |
|
AI Voice Detection |
Manage it at the campaign level, and decide if you enable/disable it. |
- |
AI Voice Detection costs $0.01 per connected call. (A call that is not answered will not be charged.) |
The charge for all time spent by the system recognizing the robot on the other end |
|
AI Tools |
Manage it from Account setup or during individual calls. |
The total amount of calls that have been charged |
AI Tools costs start at $0.02475/min. |
The charge for all Incoming / Outgoing Communication |
โThe charge applies from the moment when the call was engaged (moment of dialing, not when it was answered or reached voicemail), being considered a minute, and 1'1'' (one minute and one second) will be counted as 2 minutes and charged accordingly.
At the bottom of this list, you can also find the total charges. You can also check the How much does it cost to call with smrtPhone article. To see prior months, use the drop-down menu in the top right corner.
The information about your subscriptions (smrtPhone or smrtDialer) can be found on the next tab, ๐Products. 