Our goal is to help you understand the smrtPhone system and become a super user! Because everyone has their own learning style, we provide multiple ways to get access to the information you need to be successful. ๐
Read Our Documentation ๐
Congrats! You're already doing this!๐
We have an extensive library of how-to guides, FAQs, and tutorials in our smrtPhone documentation. Browse by category or search by keyword to find what you're looking for.
See an overview of our Documentation โข
Check the Website
You can find everything you need on our website, from pricing and documentation to an overview of our current projects.
Head to the website, Products, and check What's New or Roadmap to see what we're cooking up for you!
Get a Demonstration from our Customer Success Team
We offer a 30-minute live introduction to smrtPhone or smrtDialer for anyone who is new and considering the system. We offer an additional 30-minute orientation refresher for new subscribers to teach you the basics of how to configure your smrtPhone account (such as: Invite a User, Buy a Phone Number, and Create a Call & SMS Flow).
Sign up for a 30-minute meeting here โข
Watch a Tutorial Video โฏ
Our YouTube channel is full of video guides and tips & tricks to improve your experience. Watch one of our playlists or skim for a topic of interest.
Head to the smrtPhone YouTube channel โข
Join our FB User Group ๐
Sometimes the best way to learn is from peers who have been in your shoes. In the smrtPhone User Group on Facebook, you can ask for help, learn inside tips, and share your knowledge with others. We also do a 'Feature Focus' every Friday to highlight smrtPhone features you may not know about. Growing every day, it's a great place to go for answers.
Join the smrtPhone User Group โข
Attend Live Q&As for smrtPhone Users ๐
On each Tuesday, at 1 p.m. ET, we host an open live chat for smrtPhone users on Facebook. We spotlight a feature or setting and then open up the floor for general Q&A. Join live or watch the replay in the User Group.
Register for the next Open Q&A here โข
Check out What's New ๐
In the top header of the smrtPhone app and the smrtPhone website is a little bell icon that will open up our "What's New" sidebar, where you can read about the latest feature upgrades and new functionality.
Go to smrtPhone and read What's New โข
Contact Support ๐
As always, we are here to help you. Live support is available from 8 AM to 8 PM EST - Monday to Friday - through the chat feature within the smrtPhone web app, mobile app, and on our website. (You'll see the blue button in the lower right corner of this page.) It's always a real person, never a bot. After-hours messages will be returned as soon as we're back online.
Go to smrtPhone webpage to contact Support โข
Status Page
Check the status of our system at any moment. There is a standalone page for status, and we push updates to our live chat messenger. Furthermore, you can subscribe to receive real-time notifications about potential issues within the smrtPhone system.
See & subscribe to smrtPhone status โข
Feedback Tab
On your dashboard, on the bottom left side, you can see the Feedback button. You can leave your feedback for us and report any potential bugs you may find within the platform.
Please, don't be shy, your feedback matters to us!
For technical support or if you are unsure of what you need, please contact our team via Live Chat to guide you.
